Finance Training Academy Limited (“we or us”) a company registered in England and Wales under number 09456171, whose registered office is at 15 Queen Square, Leeds, LS2 8AJ.
This policy primarily covers how we use data relating to our customers, prospects, website visitors and people who interact with or do business with us. In these cases, we will be the “data controller” for the purposes of data protection law.
What information we collect
If you purchase services from us, communicate with us, or do business with us, this will result in us collecting personal data about you such as your name, email address, postal address, postcode, job title, daytime and/or mobile phone number, credit/debit card information (when ordering products or booking Services only) and information about your workplace and the nature of your business.
We also collect information provided if you fill in a form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes (please see ‘Marketing’ below).
We do not normally collect sensitive personal data. You may voluntarily provide us with personal information about any special needs you may have so that we can try to ensure our Services meet your requirements. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.
We sometimes collect additional information about actual or prospective customers from third party sources. Most of the time this won’t be personal data (for example, we might obtain information about a company’s business and performance), though on occasion we may receive personal data (such as a person’s work email or telephone number, or details of their role within a business).
How we use your information
We only ever use your personal data with your consent, or to the extent necessary to:
- provide you with information about our Services;
- deal with your inquiries and requests;
- enter into, or perform, a contract with you;
- comply with a legal duty;
- remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or
- for our own (or a third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.
- generate anonymous reports about use of the FTA Website and its features
We will only use your information for the purpose it was collected (or for similar/related purposes).
We use personal information (such as email addresses) to market and promote our services to your business.
You can choose to ‘opt out’ of FTA’s marketing communications by clicking the ‘unsubscribe’ link at the bottom of our emails. If you wish to change your contact details or preferences please email us at email@example.com.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:
• the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request);
• the right to have inaccurate data rectified; and
• the right to object to your data being used for marketing or profiling.
If you would like further information on your rights or wish to exercise them, please write to: The Data Protection Officer, Finance Training Academy, 15 Queen Square, Leeds, LS2 8AJ, or email firstname.lastname@example.org
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.
If you have a received an email or other communication sent by us that you believe is spam or in violation of our acceptable use policies, please contact us at email@example.com
We employ a variety of technical and organisational measures to keep personal data safe and to prevent unauthorised access to, use or disclosure of it.
We remove most information provided to us by clients as soon as services are ceased, and data will cycle out of long-term backups up to 3 months later. We store logs of outbound emails for up to 12 months after the email is sent for the purposes handling abuse complaints and compliance monitoring.
We will continue to store limited information about the client (including transaction records) for up to 6 years for accounting, record keeping and administrative purposes. If we consider there is a need to store records for longer (for example, the transaction has been the subject of a dispute or claim) then we will retain the data for as long as is necessary.
Links to other websites
Cookies are small pieces of data sent to your computer when you visit the Website and which enable Us to collect information about you. They are stored in the cookie directory of your hard-drive, and do not necessarily expire at the end of your session although session cookies are automatically deleted when you close your browser. The information we collect in this way may include data about how you use the Website, information about your computer (including your IP address and browser type), demographic data and, if you visited the Website by clicking on a link from a different website, the URL of that website. We may also collect information about your online activity, such as the pages you have viewed.
Although your browser may be set up to allow the creation of cookies, you can specify that you wish to be prompted before a website puts a cookie on your hard drive, so that you can decide whether to allow it. Alternatively, you can set your computer not to accept any cookies. Please refer to your browser instructions or help screen for information about how to do this. If you disable cookies, you may not have access to certain features that make your experience of the Website more efficient and some of Our Services may not function properly. Visitors who disable cookies can still place orders over the telephone and by email and fax.
Our Website may offer you the opportunity to share or follow information about the Website (or the products and/or services available through it) using third party social networking functionality (such as through “share this”, “like” or “follow” buttons).
We offer this functionality in order to generate interest in our Website among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about the Website with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Any questions about your personal data or this policy should be directed to the following address: The Data Protection Officer, Finance Training Academy, 15 Queen Square, Leeds, LS2 8AJ, or email firstname.lastname@example.org
Changes to this statement